Awesome Resources & Tools We Used

(September 2018)

 

Being an eCommerce entrepreneur, you need the best tools when it comes to your business. 

So what is your eCommerce company missing? What tools do you need to be more efficient? Welcome to the most highly curated list of apps and service recommendations that exists. Take a look at the list down below and start running yourself a better business.

 

This is our best products, the best quality, the best service, the best website, the best performance and the best reviews tools in our productivity box . These resources work for our business, and they’ll work for yours.

 

Domain

Namecheap.com

When we first started off, choosing a liable domain service to purchase our first domain name really gives us a headache. After much research, reading several reviews and recommendation, we are glad to found Namecheap.

Well known for their commitment to customer service, security, performance and reliability, Namecheap is a highly recommended web hosting service for individuals, businesses and resellers.

We recommend Namecheap is because of it’s user friendly interface &  high security protection. If you are looking to build few domain, you can host them on one account. Not only the fee is affordable, they also offer the products and services that will help you make the most of your domains.

 

Web Hosting

Siteground.com

We have tried several web hosting & experience the up and down of website issue. The terrible experience of unable to login to website and customer complaining about our website is unreachable is something you never want to experience.

We are glad that after selecting Siteground has not let us down. Their platform provide great stability with 99.97% average uptime with fast loading speed as compare to other web hosting platform. They are also known of responsive support to ensure clients are well taken care of.

 

Platform

After getting your domain name and select a secured web hosting platform, the next thing you need will be your eCommerce store platform.

We have used several eCommerce platforms – from free open source to paid platform. We would say all the platform are cater to suit individual needs and affordability. However much consideration is needed when you are making a decision.

eCommerce/online business is known to have low startup cost only if you know how to manage it well. Over here, we will list the different type of eCommerce platform for you to review.

Woocommerce.com

If you’re looking to manage and setup your eCommerce store all by your own (perhaps you have some computer coding skill), Woocommerce may be a good choice for you.

Built on the source of wordpress, it is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Comes with countless theme, extension plugin and blogging features, you can build a store with your very own imagination.

 

WordPress.com

Even if you just started your adventure with online, blogging etc, we bet you will definitely heard about wordpress being the best platform for your online work.

We too love wordpress, probably become is has the easiest and most powerful blogging and website content management system (or CMS) in existence today.

WordPress enable you to build websites like corporate sites, news site, blog, forum and more. And for eCommerce store, it’s most powerful plugin will be woocommerce mentioned above.

 

Prestashop.com

Another powerful open source eCommerce platform we’ve used is known as Prestashop.

It is one of the best innovative eCommerce source you can use to create an online store with what you need. From uploading products, managing inventory, processing orders to customers program, Prestashop has what it takes to be one of the popular open source eCommerce platform.

The community of Prestahop is the main success factors. You can find developers sharing their new modules to increase the efficiency of a store, and even solution to the problem you may encounter. However this does require the basic coding skill to have it all managed well.

 

After what we’ve shared with you, if you find that you are not that tecky person that can see coding as normal words, then we have the alternative for you. There is no coding require for you to start running a store, of cause coming with a high price to maintain your store.

 

Shopify.com

Shopify has over 500,000 customers and is continuing to grow… The number is telling us how good it is and that’s the reason why we have made the switch for most of our eCommerce store to Shopify. But mainly the reason is because of the simplicity, security, the great number of very good plugin to increase sales and the efficiency to get everything started.

It’s so fast so that we can focus on generating customers and making sales. Making money is the number one core reason why you are setting up your eCommerce store ya?

Shopify team has developed the platform to have it all organized and you probably and start your online store in 3 steps (no kidding!). From buying domain to launching the store, you don’t even need to get you domain hosted on any web hosting company as shopify has everything!

It has multiple theme available on the marketplace and has good plugin extension to help you customize your store to which fits you the best. And for us, the best of all is the 24/7 support we can tap on when we faced any technical issue with the customization (especially coding part).

So if you’re looking for something simple, save all the hassle and start off with shopify.

If you are building your eCommerce Store now…

Get 14 days of Shopify FREE with our Exclusive Link Here

Email Hosting

Zoho.com

Now imagine you have several different emails setup (name@yourdomain.com) for you and your team managing different aspect of the business. And each time, you need to access your webmail on the backend server to read the mail. Worse if you have no idea what we are talking about here.

Zoho mail has the features to help you manage all your email address all on one account, making it super simple and easy to read and reply your customers. The service is free when you’ve less than 25 users, best for a start!

 

Mailchimp.com

We’ve started using mailchimp way back before it has the integration with eCommerce store. They are one of the best email hosting provider for us to stay engaged and communicate with our customer.

And today, they allow you to connect your eCommerce store and creates targeted email campaign to automate your selling process. Now your emails get to the right people at the right time, based on specific behavior, preferences, and even previous sales record.

You can now enjoy Mailchimp service for FREE up to your first 2,000 email subscribers, isn’t it great or great?!

 

Klaviyo.com

Klaviyo prides themselves on creating a specifically targeted, personalized experience that is more engaging for your customers that will ultimately increase your business’ revenue.

We’ve used Klaviyo to craft designed email specially for different segments of customers in our email list. It has premade template ready for you to just choose, edit and send it right away to your customer, no extra time needed to re-design everything from scratch.

This powerful email platform offers FREE plan too with up to 250 contacts or 500 email sends

 

Monitoring Tools

SEMrush.com

When it comes to research and monitoring, SEMRush is never to miss. It’s a powerful tools that we used to shows keywords, organic and paid advertisement keywords for competitors and even our own store.

Never miss out the insights from your markets and competitors, giving you the strategies to develop the perfect content and advertisement to your customers.

 

Google Analytic

Powered by Google itself, this tool gives you the digital analytics tools you need to analyze data from all touchpoints in one place, for a deeper understanding of the customer experience.

No more guessing game, only true data captured from your customer when they reaches your website/store. Google Analytic comes with analytics, tagging, site optimization, data visualization, market research, attribution, and audience management, designed to deliver a seamless user experience, cross-product data integration helps your business gain useful insights and get better results every day.

 

Mouseflow.com

Ever wonder how your customer act on your website? Are they scrolling to the end of your page? Or are they clicking on a specific area on the page?

By knowing all these, you know what helps and what hurts on your website/store. With Mouseflow, you can see exactly what people do and behave. Each activity is tracked and recorded – just like CCTV. You can now pay attention to where people click/touch, where they move the mouse to and what capture their attention!

Mouseflow has a FREE plan of recording up to 100 sessions each month. When we starts any new eCommerce business, we have mouseflow to help us with monitoring, and when the amount of visitors increase, we either paid for the service or we engaged another similar service below.

 

Hotjar.com

Having the same concept as mouseflow, hotjar help online business to understand what users want, care about and interact with on your site by visually representing their clicks, taps and scrolling behavior.

The main reason we use mouseflow over hotjar is the interface usability. Mouseflow provide a clearer picture of the activity by the user. However, hotjar provide 2,000 pageviews per day as a FREE plan user.

Our recommendation is to use mouseflow as your core monitoring tool and hotjar as the backend once your mouseflow ran out of credit (which can be quite fast!).

 

 

Keyword Research

Longtailpro.com

Keywords research is very important, especially when we are searching for niche, products, or even competitors. And learning the basis of keyword research can sometime be very technical and time consuming.

Longtailpro is one of the best tool we’ve used when we are finding keyword and analyzing the market’s keyword. Which are the keywords, how is they competitiveness and the profitability. All of these are show on longtailpro platform.

You can use this tool to discover some golden nuggets to bring your business the growth opportunities.

 

Communication

Let us ask you a question:

“Would you make an online purchase from a website that has a toll-free number stated or a website without?”

The purpose of a toll-free number not only allow customers to connect with you, this gives the credibility and trust to click the buy now button on your product page. Depending on your main business activity location, you may get a local toll-free number easily with what we will be recommending you with:

Skype Number

Skype has grown out from the messenger app to having Skype number function in over 23 countries. The application process is easy and you’re not going to pay huge amount of calling fees (especially if you are located oversea).

Skype number allows you to pay a flat fee for unlimited incoming calls! Isn’t amazing?

You can now answer the calls from your customer on on computer, tablet or smartphone, anywhere.

 

Line2.com

For our USA eCommerce business, we have this service to provide us the professional Toll-free number. The setup is simple and hassle free.

There’s no require of any hardware setup and we just need to install the app on our phone, we are all ready to accept any calls from our customers. The Line2 toll-free number placed on our store website has significantly bring in more sales then before, because customer “feel” our presence despite being online.

Feel the different?

 

Marketing Tools

Sumo Me

Ever visited any website that has pop up or a bar appearing on the top of the page? This is what a marketing tool can do.

The art of marketing is to attract more customer and sending them the value we providing. And sometimes, we need to have certain action such as pop up to inform your customer on the attractive deals you have for them.

App Sumo has created top performing marketing tools to grow your customer based. No matter you are using wordpress or shopify, they have design and develop the plugin just for your store.

 

Productivity

Dropbox.com

Need a tool where you can share your document and file across different computer and team members?

Dropbox is an online storage system to keep your files for yourself or share them with your employees and team, even if they don’t have Dropbox. Now this tool can be part of your workflow, never lose a file again and let this file managing service work for you.

 

Evernote.com

Being an eCommerce entrepreneur, you are consistently generating ideas and strategies for your business. And what happen when an idea strike?

Evernote is something that is perfect to help you manage your work process, notes, ideas, recipes,strategies, to do list and plan all in one organized place. You’re able to use this service extensively, even the free version.

 

One Note

One Note is like your digital notebook. It can organized your notes section and pages, giving you a clear direction on where you notes are kept.

We used this application tool frequently to have our ideas and notes well-kept. The note can also be shared with our team to manage a more effective communication internally. This definitely going to save you more time and effort when you are starting up.

 

Payment

Paypal.com

Having a good payment service is very important to you and your customers. You will never do the purchase at any website that doesn’t provide secure payment platform.

PayPal is one of the top online payment service which allow you to accept bank or credit card payments for the items you sell. When a customer pays for their purchases, the payment is process and transfer the funds to your PayPal account.

We prefer PayPal is because of the security offered to protect both seller and customers. They offered both seller and buyer protection to ensure data is encrypted against fraud and identity theft.

 

Stripe.com

The growth of eCommerce has created more and more great application for entrepreneur usage.

We still remember in the past, paypal is probably the only option we can have for a secure payment platform. And now there is Stripe with very strong presence around the regions where we can explore into. Ever Shopify encourage business owner to setup and use Stripe for a faster and efficient payment process. 

You may choose to research further before deciding which tools suit your business structure and process. And this is what we have done in our years of eCommerce journey – trying out new ideas for better result.

If you have any question, talk to us! We love to chat~

 

Email Hosting

Zoho.com

Now imagine you have several different emails setup (name@yourdomain.com) for you and your team managing different aspect of the business. And each time, you need to access your webmail on the backend server to read the mail. Worse if you have no idea what we are talking about here.

Zoho mail has the features to help you manage all your email address all on one account, making it super simple and easy to read and reply your customers. The service is free when you’ve less than 25 users, best for a start!

 

Mailchimp.com

We’ve started using mailchimp way back before it has the integration with eCommerce store. They are one of the best email hosting provider for us to stay engaged and communicate with our customer.

And today, they allow you to connect your eCommerce store and creates targeted email campaign to automate your selling process. Now your emails get to the right people at the right time, based on specific behavior, preferences, and even previous sales record.

You can now enjoy Mailchimp service for FREE up to your first 2,000 email subscribers, isn’t it great or great?!

 

Klaviyo.com

Klaviyo prides themselves on creating a specifically targeted, personalized experience that is more engaging for your customers that will ultimately increase your business’ revenue.

We’ve used Klaviyo to craft designed email specially for different segments of customers in our email list. It has premade template ready for you to just choose, edit and send it right away to your customer, no extra time needed to re-design everything from scratch.

This powerful email platform offers FREE plan too with up to 250 contacts or 500 email sends

 

Monitoring Tools

SEMrush.com

When it comes to research and monitoring, SEMRush is never to miss. It’s a powerful tools that we used to shows keywords, organic and paid advertisement keywords for competitors and even our own store.

Never miss out the insights from your markets and competitors, giving you the strategies to develop the perfect content and advertisement to your customers.

 

Google Analytic

Powered by Google itself, this tool gives you the digital analytics tools you need to analyze data from all touchpoints in one place, for a deeper understanding of the customer experience.

No more guessing game, only true data captured from your customer when they reaches your website/store. Google Analytic comes with analytics, tagging, site optimization, data visualization, market research, attribution, and audience management, designed to deliver a seamless user experience, cross-product data integration helps your business gain useful insights and get better results every day.

 

Mouseflow.com

Ever wonder how your customer act on your website? Are they scrolling to the end of your page? Or are they clicking on a specific area on the page?

By knowing all these, you know what helps and what hurts on your website/store. With Mouseflow, you can see exactly what people do and behave. Each activity is tracked and recorded – just like CCTV. You can now pay attention to where people click/touch, where they move the mouse to and what capture their attention!

Mouseflow has a FREE plan of recording up to 100 sessions each month. When we starts any new eCommerce business, we have mouseflow to help us with monitoring, and when the amount of visitors increase, we either paid for the service or we engaged another similar service below.

 

Hotjar.com

Having the same concept as mouseflow, hotjar help online business to understand what users want, care about and interact with on your site by visually representing their clicks, taps and scrolling behavior.

The main reason we use mouseflow over hotjar is the interface usability. Mouseflow provide a clearer picture of the activity by the user. However, hotjar provide 2,000 pageviews per day as a FREE plan user.

Our recommendation is to use mouseflow as your core monitoring tool and hotjar as the backend once your mouseflow ran out of credit (which can be quite fast!).

 

 

Keyword Research

Longtailpro.com

Keywords research is very important, especially when we are searching for niche, products, or even competitors. And learning the basis of keyword research can sometime be very technical and time consuming.

Longtailpro is one of the best tool we’ve used when we are finding keyword and analyzing the market’s keyword. Which are the keywords, how is they competitiveness and the profitability. All of these are show on longtailpro platform.

You can use this tool to discover some golden nuggets to bring your business the growth opportunities.

 

Communication

Let us ask you a question:

“Would you make an online purchase from a website that has a toll-free number stated or a website without?”

The purpose of a toll-free number not only allow customers to connect with you, this gives the credibility and trust to click the buy now button on your product page. Depending on your main business activity location, you may get a local toll-free number easily with what we will be recommending you with:

Skype Number

Skype has grown out from the messenger app to having Skype number function in over 23 countries. The application process is easy and you’re not going to pay huge amount of calling fees (especially if you are located oversea).

Skype number allows you to pay a flat fee for unlimited incoming calls! Isn’t amazing?

You can now answer the calls from your customer on on computer, tablet or smartphone, anywhere.

 

Line2.com

For our USA eCommerce business, we have this service to provide us the professional Toll-free number. The setup is simple and hassle free.

There’s no require of any hardware setup and we just need to install the app on our phone, we are all ready to accept any calls from our customers. The Line2 toll-free number placed on our store website has significantly bring in more sales then before, because customer “feel” our presence despite being online.

Feel the different?

 

Marketing Tools

Sumo Me

Ever visited any website that has pop up or a bar appearing on the top of the page? This is what a marketing tool can do.

The art of marketing is to attract more customer and sending them the value we providing. And sometimes, we need to have certain action such as pop up to inform your customer on the attractive deals you have for them.

App Sumo has created top performing marketing tools to grow your customer based. No matter you are using wordpress or shopify, they have design and develop the plugin just for your store.

 

Productivity

Dropbox.com

Need a tool where you can share your document and file across different computer and team members?

Dropbox is an online storage system to keep your files for yourself or share them with your employees and team, even if they don’t have Dropbox. Now this tool can be part of your workflow, never lose a file again and let this file managing service work for you.

 

Evernote.com

Being an eCommerce entrepreneur, you are consistently generating ideas and strategies for your business. And what happen when an idea strike?

Evernote is something that is perfect to help you manage your work process, notes, ideas, recipes,strategies, to do list and plan all in one organized place. You’re able to use this service extensively, even the free version.

 

One Note

One Note is like your digital notebook. It can organized your notes section and pages, giving you a clear direction on where you notes are kept.

We used this application tool frequently to have our ideas and notes well-kept. The note can also be shared with our team to manage a more effective communication internally. This definitely going to save you more time and effort when you are starting up.

 

Payment

Paypal.com

Having a good payment service is very important to you and your customers. You will never do the purchase at any website that doesn’t provide secure payment platform.

PayPal is one of the top online payment service which allow you to accept bank or credit card payments for the items you sell. When a customer pays for their purchases, the payment is process and transfer the funds to your PayPal account.

We prefer PayPal is because of the security offered to protect both seller and customers. They offered both seller and buyer protection to ensure data is encrypted against fraud and identity theft.

 

Stripe.com

The growth of eCommerce has created more and more great application for entrepreneur usage.

We still remember in the past, paypal is probably the only option we can have for a secure payment platform. And now there is Stripe with very strong presence around the regions where we can explore into. Ever Shopify encourage business owner to setup and use Stripe for a faster and efficient payment process. 

You may choose to research further before deciding which tools suit your business structure and process. And this is what we have done in our years of eCommerce journey – trying out new ideas for better result.

If you have any question, talk to us! We love to chat~

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